Privacy Policy

Last updated: December 6, 2025

At Petal & Thorn ("we," "us," or "our"), we respect your privacy and are committed to protecting your personal information. This Privacy Policy explains how we collect, use, and safeguard your data when you use our website and services.[web:118]

Information We Collect

Personal Information: When you place an order or contact us, we collect your name, email address, phone number, delivery address, and payment information.

Usage Data: We automatically collect information about your device, browser type, IP address, and how you interact with our website through cookies and analytics tools.

Order History: We maintain records of your purchases to improve your experience and provide customer support.

How We Use Your Information

  • Process and fulfill your orders, including delivery coordination
  • Send order confirmations, shipping updates, and customer service communications
  • Improve our website functionality and user experience
  • Send promotional emails and special offers (with your consent)
  • Comply with legal obligations and prevent fraudulent activity

Information Sharing

We do not sell or rent your personal information. We may share your data with:

  • Service Providers: Payment processors (Stripe, PayPal), delivery partners, and email service providers
  • Legal Requirements: When required by law or to protect our rights

Data Security

We implement industry-standard security measures including SSL encryption, secure payment gateways, and restricted access to personal data. However, no method of transmission over the internet is 100% secure, and we cannot guarantee absolute security.

Your Rights

You have the right to:

  • • Access, update, or delete your personal information
  • • Opt out of marketing communications at any time
  • • Request a copy of your data in a portable format
  • • Withdraw consent for data processing (where applicable)

Cookies

We use cookies to enhance your browsing experience, analyze site traffic, and personalize content. You can manage cookie preferences through your browser settings. Disabling cookies may affect website functionality.

Changes to This Policy

We may update this Privacy Policy periodically. Changes will be posted on this page with an updated "Last Updated" date. Continued use of our services after changes constitutes acceptance of the revised policy.

Contact Us

If you have questions about this Privacy Policy or wish to exercise your rights, please contact us:

Email: privacy@petalandthorn.com

Phone: (212) 555-0198

Address: Petal & Thorn Studio, Tribeca, New York City, NY 10013